Refund Policy

Try everything free first. If you do pay and it is not right for your family, tell us within 14 days and we refund the lot.

1. 14-day money-back guarantee

• Any first purchase of a plan, All-Access Pass or exam bundle is fully refundable within 14 days of payment, for any reason. Email [email protected] or use the Contact form with your order number (it is on your receipt and under Account → Transactions).
• We confirm within 2 business days and the refund is issued to the original PayPal payment method. PayPal usually shows it within 3–5 business days.
• A refunded plan ends immediately and the account returns to the Free plan; your progress and children's accounts are kept.

2. After 14 days

• Plans are prepaid for the period you chose (one month or one year) and never auto-renew, so there is nothing to cancel to avoid a future charge. Access simply continues to the end of the paid period.
• Unused time on a prepaid period is not refunded, except where section 3 applies.
• Additional-child slots are prorated at purchase and are not separately refundable after 14 days.

3. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If the Service is unavailable for an extended period, is not fit for purpose, or does not match what we described, you are entitled to a remedy — a repair, a replacement period, or a refund — regardless of the 14-day window. Nothing in this policy limits those rights.

4. Promotional codes and referral rewards

Discounted purchases are refunded at the amount actually paid. Free months earned through referrals have no cash value and are not refundable.

5. How to request a refund

1. Find your order number under Account → Transactions (or on the receipt email).
2. Email [email protected] or use the Contact form with the order number. No reason is required inside the 14-day window.
3. We reply within 2 business days with confirmation.